Privacy Policy
Effective Date: 14 January 2025
At ariontalyxos, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our project budget management platform.
We're committed to transparency. If something here doesn't make sense, reach out — we're happy to clarify.
Information We Collect
When you use ariontalyxos, we collect information that helps us deliver and improve our services. Here's what that includes:
Information You Provide Directly
- Account details including your name, email address, and phone number
- Business information such as company name, industry, and role
- Payment information when you subscribe to our services
- Project data you upload or create within the platform
- Communications you send to our support team
Information We Collect Automatically
Like most online services, we automatically collect certain technical information:
- Device information including IP address, browser type, and operating system
- Usage data such as pages visited, features used, and time spent
- Log files that record system activity and errors
- Cookies and similar tracking technologies for functionality and analytics
How We Use Your Information
We use your information to run our business and serve you better. Specifically:
| Purpose | Description | Legal Basis |
|---|---|---|
| Service Delivery | Provide access to platform features, process transactions, and maintain your account | Contract performance |
| Platform Improvement | Analyze usage patterns, fix bugs, and develop new features | Legitimate interest |
| Customer Support | Respond to inquiries, troubleshoot issues, and provide assistance | Contract performance |
| Security | Detect fraud, prevent abuse, and protect user accounts | Legitimate interest |
| Communications | Send service updates, feature announcements, and educational content | Consent / Legitimate interest |
| Legal Compliance | Meet regulatory requirements and respond to legal requests | Legal obligation |
Marketing Communications: We'll only send you marketing emails if you've opted in. You can unsubscribe anytime using the link in any email or by contacting us directly.
How We Share Your Information
We don't sell your personal information. Period. But we do share it in specific circumstances:
Service Providers
We work with trusted third-party companies that help us operate our platform:
- Cloud hosting providers for data storage and processing
- Payment processors to handle transactions securely
- Analytics tools to understand how people use our platform
- Email service providers for communications
- Customer support software to manage inquiries
These providers only access information needed to perform their functions and are contractually obligated to protect it.
Legal Requirements
We may disclose information when required by law or to protect our rights and the safety of our users. This includes:
- Responding to valid legal requests from authorities
- Enforcing our terms of service and other agreements
- Investigating potential violations or security incidents
- Protecting against fraud or illegal activity
Business Transfers
If ariontalyxos is acquired or merged with another company, your information may be transferred as part of that transaction. We'll notify you before this happens and explain any changes to how your data is handled.
Data Storage and Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse.
Where We Store Data
Your data is primarily stored on servers located in Australia. Some service providers may process data in other countries with adequate data protection standards. When data crosses borders, we ensure appropriate safeguards are in place.
Security Measures
- Encryption of data in transit using industry-standard protocols
- Encryption of sensitive data at rest
- Regular security assessments and vulnerability testing
- Access controls limiting who can view your information
- Monitoring systems to detect unusual activity
- Staff training on data protection practices
Important Note: No system is completely secure. While we implement strong protections, we can't guarantee absolute security. Please use a strong password and don't share your login credentials.
Your Rights and Choices
Under Australian privacy law (the Privacy Act 1988), you have several rights regarding your personal information:
Access and Correction
You can request access to the personal information we hold about you. If that information is inaccurate or outdated, you can ask us to correct it. Most account information can be updated directly in your profile settings.
Data Portability
You can request a copy of your data in a commonly used format. This lets you move your information to another service if you choose.
Deletion
You can request deletion of your account and associated data. We'll process this within 30 days unless we're required to retain certain information for legal or business purposes.
Note that some information may remain in backup systems for a limited time after deletion, but it won't be accessible or used for any purpose.
Marketing Preferences
You can opt out of marketing communications at any time while still receiving essential service-related emails like security alerts and billing notifications.
How to Exercise Your Rights
To make a request or ask questions about your privacy rights, contact us using the details at the end of this policy. We'll respond within a reasonable timeframe, typically within 30 days.
Data Retention
We keep your information only as long as necessary for the purposes described in this policy.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account plus 3 years | Legal obligations and fraud prevention |
| Project Data | Duration of account or until deleted by user | Service provision |
| Payment Records | 7 years from transaction date | Tax and accounting requirements |
| Support Communications | 3 years from last contact | Quality assurance and dispute resolution |
| Usage Logs | 12 months | Security monitoring and service improvement |
| Marketing Data | Until consent withdrawn plus 30 days | Compliance with opt-out requests |
After retention periods expire, we securely delete or anonymize your information so it can no longer identify you.
Cookies and Tracking
We use cookies and similar technologies to make our platform work properly and understand how it's being used.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality like authentication and security
- Performance Cookies: Help us understand which features are used most and where improvements are needed
- Functionality Cookies: Remember your preferences and settings
Managing Cookies
Most browsers let you control cookies through their settings. Keep in mind that blocking essential cookies may prevent certain features from working properly.
Children's Privacy
ariontalyxos is designed for business use and not intended for individuals under 18. We don't knowingly collect information from children. If you believe we've accidentally collected information from a minor, please contact us immediately so we can delete it.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.
The "Effective Date" at the top shows when this policy was last updated. Continuing to use ariontalyxos after changes take effect means you accept the updated policy.
Australian Privacy Principles
ariontalyxos complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. These principles govern how we collect, use, store, and disclose personal information.
Complaints Process
If you believe we've breached your privacy rights, you can lodge a complaint with us. We'll investigate and respond within 30 days.
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
Questions About Privacy?
If you have questions about this policy or how we handle your information, we're here to help.